Question1: How can I get information after I pay for the merchant?
Answer: We will e-mail the tracking number of the AWB to you after we deliver the goods.
Question2: How do I contact you if I have a question or a problem arises?
Answer: We prefer to be contacted by email or chat on the MSN.
Question3: How long will it take to receive my order?
Answer: We use the following carriers: EMS, TNT, UPS, DHL, FedEx. We do not accept COD. The package will be arrived at you within 7 business days and it depends where you are located. Please note that business days do not include holidays, such as Saturday and Sunday.
Question4: Do you ship to International locations (any country other than USA and Europe)?
Answer: Yes. We currently ship to many international locations.
Question5: Are the shoes authentic?
Answer: Shoes are factories variants. However, they are all made according to authentic ones with quality guaranteed.
We have an excellent reputation on the Internet for selling Nike shoes. Buyers are all very satisfied with shoes from us.
Question6: Are the shoes in the original box?
Answer: All shoes are packed by original box with the retro card.
Question7: What size do you have?
Answer: The size ranges are usually from Euro 41-48 (UK7-13 / US 8-14) for Men shoes and Euro 36-40 (UK 3-6 / US 5.5-8.5) for Women shoes.
Question8: Do you do retail or wholesale?
Answer: We sell single pair of shoes as well as bulk purchases. Price is for retail orders. For wholesale, we offer 5-15% discount depending on quantity.
Question9: Do you have customize shoes?
Answer: Yes, just write us about your requirements, preferably with pictures. We will contact you for further discussions.
Question10: Can I order a pair of shoes as samples?
Answer: Yes, we accept samples orders.
Question11:I don't see the size I need or the shoe I want on the web site. Do you have it or can you order it for me?
Answer: If you need them, please contact with us, we will try our best to help you.
Question12: Can you reserve a shoe for me until I can pay for it?
Answer: Sure, please confirm them by e-mail. We will keep them for you for one week. However, after one week, if we haven't received your payment, we will consider as you cancel this order 
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